General

  1. What is the website?

    Metaessen is a resource manager, helping you manage various resources for practical use through concise descriptions and hierarchies.

    The resources may be from the Internet with URLs (e.g. web pages), may be from your life or work without URLs (e.g. ideas).

    It uses the innovative data model named "Resource-Instance-System" to simulate the real world. Although the real world is very complicated, it just uses the concise descriptions and hierarchies to simulate the things you really matter in the real word, to build and use systems like your brain, and keeps the structures, the essences and the big pictures of the things at the same time, so you can just focus on and manage the most important parts of resources, not be distracted by the unnecessary, save time and improve productivity.

  2. Who creates and runs the website?

    I am Michael Sun, have been creating and improving it full-time since the spring of 2024.

  3. What makes Metaessen stand out?

    Metaessen comes from and works for the real world, and manages resources for practical use.

    It uses an innovative data model named "Resource-Instance-System" to simulate the real world, just uses concise descriptions and hierarchies to manage resources what you matter, keeps and focuses on the most important, removes the unnecessary.

  4. What platforms does Metaessen run on?

    It is a web app, and runs on almost all modern browsers (Firefox, Chrome / Chromium, Safari, Edge, etc.) on Linux / MacOS / Windows / Android / iOS.

  5. How can I get help?

    The best way to get quick help is sending email to me using the address support@metaessen.com, also you can send me a message on Twitter/X.

  6. How can I report a bug?

    Please report a bug via the email support@metaessen.com with the string "[Bug]" before the title, and describe the detail in the content. The detail should include the browser type and version, steps to reproduce it, expected result, actual result, images or videos, and other helpful things.

  7. How do I request a feature?

    Although I thought out and want to implement many features, you can request features you need via the the mail support@metaessen.com with the string "[Feature]" before the title.

  8. Do you own the both domains "metaesn.com" and "metaessen.com"?

    Yes, the product uses them at the same time.

    The product used metaesn.com ago, and it was changed to metaessen.com for better remembering and pronunciation.

    Now the domain metaesn.com is redirected to metaessen.com when you accessing it. So you can use both of them.

Payment

  1. How much does it cost?

    There is an only simple price plan, $30 / year, for all current and future features.

    There is a discount for the first 300 users.

  2. Do you offer a free plan or free trial?

    No free plan.

    There is a free trial of 7 days.

  3. What payment methods do you accept?

    Strip.

    I can accept alternative payment methods if you need.

  4. Will I be charged after the free trial ends?

    No.

    No cards needed for a free trial.

  5. Do you offer refunds?

    Yes.

    There is a 7-day refund period after payment, and you can request full refund at any time for any reason within this period.

Security & Privacy

  1. How do you protect my security and privacy?

    I do my best to ensure and protect the security and privacy of your data at all levels.

    Use strong security methods on servers, backup data regularly, transfer data in secure tunnels, your data can be accessed by yourself, you can import or export all of your data, etc.

    However, there is no absolute security and the protection is only as good as I can make. Please don't store truly sensitive information in Metaessen.

  2. How does security & privacy work on Metaessen?

    All data of your account is private, and is accessed and managed only by yourself.

    There is no third-party content on Metaessen — no tracking scripts from Google, Facebook, or anyone else.

    Never sell or share your data with anyone else.

    I do my best to ensure and protect the security and privacy of your data at all levels.

  3. Where is my data stored?

    Your data is securely stored in the cloud located in USA.

    If you have special requirements for data storage location, please tell me via the email support@metaessen.com

  4. Do I have to provide my real name?

    No.

    You just provide me with a working email address and payment. I don't require your real name, or other things.